Southampton Airport (SOU)
Facilities and Services

(Southampton, England)

Southampton Airport provides convenient and fast transportation options to this part of Hampshire and the southern England coast. Serving around two million passengers each year, Southampton Airport is becoming increasingly popular as more budget airlines and charter services provide flights to and from the airport. There is only one single terminal building, with most of the amenities and facilities located on the ground floor.

Although an old airport, the terminal building has been completely reconstructed and now boasts the latest in passenger amenities and facilities. In addition to terminal-wide wireless broadband Internet access, the airport has some excellent shopping, quality eateries and adequate postal and financial facilities.

Airport Information Desks

Tel: +44 870 040 0009
Southampton Airport is laid out in an almost perfect square, with Arrivals on the right as you enter, Baggage Claim in the centre and Ticketing and Departures on the left. Most of the restaurants and all of the shops, ticketing booths, car rental counters and other facilities and amenities are situated on the ground floor, with the second floor hosting a café/bar, smoking room, toilets and a baby-changing room. Information, security and medical staff at Southampton Airport are consistently given praise for their helpfulness. Some useful numbers include:

Airport Main Switchboard - +44 870 040 0009
Airport Lost Property - +44 870 040 0009
Special Needs Information - +44 870 040 0009
Tourist Information Desk - +44 870 050 0808
Shopping Information - +44 870 850 2825
Paging - +44 870 040 0009
Airport Shuttle - +44 870 040 0009
Parking Information/Pre-Book Parking - +44 0870 850 2825
Airport Restaurants - +44 870 040 0009
Timetable Hotline - +44 2380 627 141

Shops, Duty-Free and Retail Outlets

The World Duty Free shop at the airport has some great bargains on alcohol, tobacco, perfume, bags, cosmetics, watches and other items. As you exit the security section of Departures, World Duty Free is located directly in front. Prior to passing through security, WH Smith has a selection of print media as well as snacks, drinks, stationary and cards.

Bars, Cafés and Restaurants

Aura has two outlets in the terminal building. On the ground floor before security, the Aura restaurant features Starbucks coffee, meals and both alcoholic and non-alcoholic drinks. After security and on the second floor of the terminal is the second Aura café/bar, offering the same range of meals and drinks.

Currency Exchange, Communications and Banking Facilities

Southampton Airport has a bureau de change and a Barclays ATM machine, but no banking facilities. Similarly, there is no post office, although there is a post box and stamps are available from the WH Smith store. High-speed broadband wireless Internet access is available terminal-wide and there is an Internet phone by the BAA Information Desk.

Business and Conference Facilities

The airport has a no public business or conference facilities, although British Airways and Flybe both have VIP business lounges with adequate equipment. The nearest hotel to the airport offering conference facilities is the Best Western Botleigh Grange Hotel; situated 3 miles / 5 km away, the hotel has several rooms of varying sizes that can be fitted with the latest multimedia equipment.

Disabled Facilities

Southampton Airport fully complies with DDA standards and with all essential facilities and amenities located on the ground floor, passengers with impaired mobility will find the airport very easy to get around. There are modified toilets, telephones and lifts as well as plenty of ramps and spacious walkways. Both the short-stay and long-stay parking lots have convenient parking spaces reserved for disabled visitors. You should contact your airline if you require a wheelchair and enquire at the information desk if you need to arrange assistance.